Designing for a sensitive topic
Stigma, privacy, and access shape these questions, so we met people on WhatsApp rather than a new app.
HUMAN-CENTERED AI · FIELD STUDY
WhatsApp Menstrual Health AI
I built and field-evaluated a WhatsApp health assistant that grounds its answers in expert-curated menstrual-health content instead of model memory.
ACM CHI 2026 publication
2-week field deployment
Expert-grounded RAG
WhatsApp API · AWS · DynamoDB
Grounding over improvisation
The assistant retrieves from an expert-curated knowledge base before answering, where a hallucination would do harm.
Field evaluation
A two-week deployment was studied for trust and stigma alongside technical performance.